Last Updated: March 31, 2025
At Drill Source, we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or purchase used equipment from us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order or contact us.
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent, collected via cookies and similar technologies.
- Enquiries: Details you provide when asking about equipment or requesting support.
2. How We Collect Information
- Directly from You: When you submit orders, fill out forms, or communicate with us.
- Automatically: Through cookies, analytics tools (e.g., Google Analytics), and tracking technologies when you browse our site.
- Third Parties: From payment processors or shipping providers to complete transactions.
3. Cookies and Tracking Technologies
- We use cookies to enhance your experience, track site usage, and deliver relevant content. Cookies may include:
- Essential Cookies: Required for site functionality (e.g., checkout).
- Analytics Cookies: To understand how visitors use our site.
- Marketing Cookies: To personalize offers (if applicable).
- You can disable cookies via your browser settings, but this may affect site functionality.
4. How We Use Your Information
We use your data to:
- Process and fulfill equipment orders, including invoicing and shipping.
- Respond to enquiries and provide customer support.
- Improve our website, products, and services.
- Send transactional emails (e.g., order confirmations).
- Comply with legal obligations under Australian law.
- If you opt-in, send marketing updates (you can unsubscribe anytime).
5. Disclosure of Your Information
We may share your information with:
- Service Providers: Payment processors, shipping companies, and IT support, bound by confidentiality obligations.
- Legal Authorities: If required by law or to protect our rights.
- We do not sell or rent your personal information to third parties for marketing purposes.
6. Data Storage and Security
- Your data is stored on secure servers located in [insert location, e.g., Australia].
- We use reasonable measures (e.g., encryption, access controls) to protect your information, but no system is 100% secure.
- Data is retained only as long as necessary for the purposes outlined or as required by law (e.g., tax records for 5 years).
7. International Data Transfers
- If data is transferred overseas (e.g., to cloud providers), we ensure compliance with APP 8, such as using providers with adequate privacy protections.
8. Your Rights
Under Australian law, you can:
- Access: Request a copy of your personal information we hold.
- Correction: Ask us to update or correct inaccurate data.
- Complaints: Contact us if you believe your privacy has been breached.
- To exercise these rights, email us at [insert email]. We’ll respond within 30 days.
9. Third-Party Links
- Our site may link to external websites. We’re not responsible for their privacy practices. Review their policies separately.
10. Children’s Privacy
- Our website is not intended for individuals under 18. We do not knowingly collect data from children.
11. Changes to This Policy
- We may update this Privacy Policy as needed. Changes are effective when posted here. Check back regularly.
12. Contact Us
For questions, requests, or complaints, reach us at:
- Email: admin@drillsource.com
- Phone: +61 8 6424 8200
If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
